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Posted by Bill on 10/05/80 11:48
In article <xhwbg.209$J95.157@trndny05>, "doc" <doc@anywhere.com>
wrote:
> well for us, rendering meant we could go to lunch and take a long lunch with
> FCP on our 30 min shows, but with avid xpress we barely get time to make
> coffee and get the brew finished when avid is done,
My understanding is that Avid writes its own codecs to store and edit
video, whereas Apple uses the codec that is fed to it for the editing
and stores video in that compatible format (generally - the exception is
HDV). This gives Avid an edge in rendering speed but loses out in
compatibility if you need to pass this over to other
applications/systems without rerendering.
> let alone, all the
> former assumes that FCP didn't crash, which it did, multiple times in row
> sometimes and apple couldn't figure it out but did recommend a complete
> reboot of the os and software (THRICE) and then finally said it was a
> hardware issue.
I guess it depends on who you were talking to at Apple - since Apple
sells a lot of non-video editing systems, you are almost sure to be
initially speaking to someone with little knowledge of NLE systems, or
maybe iMovie experience if you are lucky. There are experienced experts
in FCP within Apple - the difficulty is to get to talk with them through
the lower levels of escalation and help desk support. Of course,
greasing the palm of Apple ("support contract") can get you immediate
access to some of these people.
From your description of your problem and from experience, the most
likely cause of your problems are 1) non-compliant (i.e bad) RAM, 2) a
bad installation of software. In both these cases, rebooting the system
a million times will not cure it. For the call centre people to tell you
that it is a hardware issue after a couple of reboots would be most
unusual and you would almost surely have been told to reinstall your OS
and FCP long before they would have told you it's a hardware issue.
Since it costs Apple nothing (except goodwill) to tell you to reinstall
your software, and more than nothing to get a technician to diagnose a
hardware fault, you can imagine what you are most likely to be told
where the problem lies.
> after the hardware was fixed (supposedly and a fresh boot)
> the problem still occurred (crashes) just not as often (instead of 1 in 3,
> maybe 1 in 4 or 5) :o( by this time, mac had made there decision not to
> pay our warranty claim because we took the machine to an apple/mac
> authorized repair station instead of an authorized warranty station.
I'm still trying to work out what is the difference between a Apple/Mac
"authorized repair station" and an "authorized warranty station". I
wonder if the fine shades of distinction revolve around the "Authorised"
bit, since as far as I know, if Apple authorises some organisation to
repair your computer, it is saying that your warranty is not voided by
have them work on your computer. Since they get paid by Apple for
warranty repairs, then only if they are authorised will they be paid by
Apple for working on your computer. If you didn't pay for them to work
on your computer, then Apple was paying them (unless they were doing
this for free - which unless you bought that system from them is not a
sound basis for a profitable business). Apple doesn't cover
reinstallation of software as part of the warranty, so you may have been
asked to pay for that. If the people you took the computer to were not
authorised by Apple, that's fine - but then they wouldn't get paid by
Apple to do warranty repairs. If they are paid, then they were
Authorised.
I have to admit, I'm somewhat mystified by the difference between an
authorised "Repair" or "Warranty" station, especially if the work was
done inside the warranty period and you didn't pay for the work being
done. Some solutions resellers replace parts to customise your system,
installing non-Apple RAM and hard drives which they would warrant
instead of Apple - sometimes a customer will think the system is built
out of all Apple parts instead of being a hybrid. This can cause
problems for getting warranty if taken to another service centre.
Bill
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