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Posted by Mr. Tapeguy on 06/24/06 20:58
doc wrote:
>
> as far as who i am, i'm a tv producer and editing house that uses a gateway
> custom built computers that were nearly 1/3 the price of one of our g5's and
> even with out avid software is less than the g5 alone. we were told by mac
> that their solution with fcp was the best on the face of the earth and they
> lied. not only was one of the units defective out of the box but they
> couldn't help find a solution to fix it other than "reboot" the system only
> for us to learn from a former mac user that the motherboard was defective.
> then when we took it to an "authorzied macintosh repair station" apple/mac
> wouldn't cover the warranty on this 4 month old unit because as they put it
> the repair facility was not an "authorized warranty station" and thus we had
> to eat the repair.
>
Doc,
How did you get to this particular repair shop? They are officially
known as "Authorized Service Providers" and I'm wondering how you ended
up at a placed that wasn't authorized.
I'm surprised they wouldn't cover it in some way anyway. I don't know
who your dealer was but clearly he didn't do his job. if you bought
direct, ditto.
This is unusual. Even now Apple has extended the repair program for
eMacs with known video problems. I'm not saying they rush out and
clamor for these things but when push comes to shove, bad product can
turn into a PR nightmare as you can well demonstrate.
Craig
http://www.pro-tape.com
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