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Posted by doc on 06/25/06 06:35
yes, it was a factory direct purchase via telephone. and one would think
that they would have rushed to our rescue in the matter. but not only
didn't they but they ended up hanging up on us when our computer tech got
really disturbed (cause he was the one who recommended buying the mac's in
the first place when i was pushing pc's) and he was the first to say, "let's
get rid of these things and you can take the loss out of my paycheck"
we didn't take the loss out of his check but we did make the change and have
since added one more identical machine of similiar config and are tomorrow
or monday getting a 3rd due to the increased workload. getting rid of the
mac's saved us. as of september last year it looked like we were going
belly up since we had committed ourselves to complete video production
services and with the mac issues i nearly cried because i had put so much
work and effort into building this segment of our business and it looked
like i was going to fail miserably.
however, when we bought the windows media center pc with an ati x700 vid
card and avid software without any other mods or tweaking or need to call
any tech supports, we were up and running and learned the software in a few
days AND BEST OF ALL saved our business.
the switch to pc opened the door to at least a dozen folks within 100 miles
who were ready to jump in and help at the flip of a switch but we didn't
need it. our findings thus far are this . . if your thinking apple/mac just
spend that kind of money on a pc and windows application software and you'll
be able to run circles around a mac. however, most competetors to mac DON'T
do this and then wonder why the mac does better. our pc's and software were
1/2 the cost of a mac alone and we're outclocking the mac's we had by at
least 50%.
our computer tech who was a biggie mac guy has even sold his own personal
imac and gotten a toshiba A55 model with windows xp pro and he said he's
finished with mac and if you think i lay down some bad publicity for apple
and macintosh, you should hear him sing. we figure our total loss for
having gone apple/mac to be in the neighborhood of $20,000 to $30,000 in
time, lost business, and lost potential business. in fact, during this
episode, we lost the only client we have ever lost since i started the
business in 2002. in other words, in the whole time i have had my business
and carrying over 200 clients i've only lost one client, and that was during
our apple/mac solution and it was a video client who nearly sued us because
of delays (during which we were suffering numerous crashes and then had the
mother board failure on the other machine)
drd
"Mr. Tapeguy" <mr.tapeguy@pro-tape.com> wrote in message
news:1151182681.962425.305040@u72g2000cwu.googlegroups.com...
>
> doc wrote:
>
>>
>> as far as who i am, i'm a tv producer and editing house that uses a
>> gateway
>> custom built computers that were nearly 1/3 the price of one of our g5's
>> and
>> even with out avid software is less than the g5 alone. we were told by
>> mac
>> that their solution with fcp was the best on the face of the earth and
>> they
>> lied. not only was one of the units defective out of the box but they
>> couldn't help find a solution to fix it other than "reboot" the system
>> only
>> for us to learn from a former mac user that the motherboard was
>> defective.
>> then when we took it to an "authorzied macintosh repair station"
>> apple/mac
>> wouldn't cover the warranty on this 4 month old unit because as they put
>> it
>> the repair facility was not an "authorized warranty station" and thus we
>> had
>> to eat the repair.
>>
>
> Doc,
>
> How did you get to this particular repair shop? They are officially
> known as "Authorized Service Providers" and I'm wondering how you ended
> up at a placed that wasn't authorized.
>
> I'm surprised they wouldn't cover it in some way anyway. I don't know
> who your dealer was but clearly he didn't do his job. if you bought
> direct, ditto.
>
> This is unusual. Even now Apple has extended the repair program for
> eMacs with known video problems. I'm not saying they rush out and
> clamor for these things but when push comes to shove, bad product can
> turn into a PR nightmare as you can well demonstrate.
>
> Craig
>
> http://www.pro-tape.com
>
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