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Posted by Mr. Tapeguy on 06/25/06 18:41
doc wrote:
> yes, it was a factory direct purchase via telephone. and one would think
> that they would have rushed to our rescue in the matter. but not only
> didn't they but they ended up hanging up on us when our computer tech got
> really disturbed (cause he was the one who recommended buying the mac's in
> the first place when i was pushing pc's) and he was the first to say, "let's
> get rid of these things and you can take the loss out of my paycheck"
I have to agree with WD on this doc in saying that I'd love to have an
employee who would take that kind of responsibility either because he
has the ethic or because he can afford it - whatever! I have never
once had anyone take full responsbility for a recommendation which
didn't pan out and if they take any at all it's always a shrug of the
shoulders and "I'm sorry" - perhaps authentic but they all seem to
figure that we hold the reins there for we take the good and the bad.
I'm not calling you a liar but I will say that this would be, in my
experience, unprecedented.
>
> we didn't take the loss out of his check but we did make the change and have
> since added one more identical machine of similiar config and are tomorrow
> or monday getting a 3rd due to the increased workload. getting rid of the
> mac's saved us. as of september last year it looked like we were going
> belly up since we had committed ourselves to complete video production
> services and with the mac issues i nearly cried because i had put so much
> work and effort into building this segment of our business and it looked
> like i was going to fail miserably.
I simply have not heard of a situation where you had so many
technically expert people on staff and Apple basically refused to help
and the problems were not rectificable. I still have not heard how you
ended up at a "warranty repair station" that was not actually an
Authorized Service Provider. I can sympathize with the concept of the
problem and in reality, I have one similar experience with a company
with whom I was relying on an employee to give me the skinny on what
was going on. As he was technically adept and most familar with the
gear I took his word for it that it "didn't work as advertised." One
e-mail to the factory revealed that our employee's stand was a "common
misconception" and I was flabbergasted. I guess it's really true that
the buck stops here. Good thing, I was going to have to take a loss on
a $8000+ piece of gear that was bought a year ago and has "never
worked" - I still lost a year of proper usage but now I know that it
works just fine with a very minor workaround.
> however, when we bought the windows media center pc with an ati x700 vid
> card and avid software without any other mods or tweaking or need to call
> any tech supports, we were up and running and learned the software in a few
> days AND BEST OF ALL saved our business.
>
> the switch to pc opened the door to at least a dozen folks within 100 miles
> who were ready to jump in and help at the flip of a switch but we didn't
> need it. our findings thus far are this . . if your thinking apple/mac just
> spend that kind of money on a pc and windows application software and you'll
> be able to run circles around a mac. however, most competetors to mac DON'T
> do this and then wonder why the mac does better. our pc's and software were
> 1/2 the cost of a mac alone and we're outclocking the mac's we had by at
> least 50%.
Here again, you're making broad generalizations. If you'e specifically
referring to Avid, your end cost for comparably equipped systems will
be much higher. If you're talking about Liquid, maybe your initial
cost will be lower but you have a track record of issues.
The only way you can get by on the cheap with Avid is to go with a
version that does DV only. Then you don't need as much computer and
the software is relatively inexpensive. As far as outclocking a Mac by
50%, I'm not aware of any such significant differences between a G5 and
AMD or Intel processor before and certainly not now.
Again, yours is not the typical experience. Not the repair issues, not
the lack of technical support and not the benchmarks. I am trying to
take you at your word that this actually happened but WD has pointed
out that we don't know who you really are and if you look at the
typical track record of Apple in regard to frequency of repairs,
customer satisfaction etc., your statements would be tantamount to
telling everyone to avoid Toyotas because they don't run and can't be
repaired. If you got a lemon, so be it. It is NOT the case with most
others.
>
> our computer tech who was a biggie mac guy has even sold his own personal
> imac and gotten a toshiba A55 model with windows xp pro and he said he's
> finished with mac and if you think i lay down some bad publicity for apple
> and macintosh, you should hear him sing. we figure our total loss for
> having gone apple/mac to be in the neighborhood of $20,000 to $30,000 in
> time, lost business, and lost potential business. in fact, during this
> episode, we lost the only client we have ever lost since i started the
> business in 2002. in other words, in the whole time i have had my business
> and carrying over 200 clients i've only lost one client, and that was during
> our apple/mac solution and it was a video client who nearly sued us because
> of delays (during which we were suffering numerous crashes and then had the
> mother board failure on the other machine)
I would like to hear him sing...can he do "Feelings?" : >
If I had had the kind of experience you report there would have been a
lawsuit - period. You are talking about gross negligence. And again,
while there are certainly plenty of people out there who prefer Avid
over FCP for one reason or another, it's usually feature-based or
familiarity or something along those lines.
With all the FCP solutions we have ever sold I have had one machine
which had some issues. We gave them a loaner while theirs was being
looked at. Turned out to be bad RAM. The story of insurmountable and
unfixable problems along with the refusal of any assistance is just not
something I have ever EVER heard either personally or from any other
source. I'm just scratching my head and wondering how it could
possibly happen.
I will say NEVER buy a system without going through a reputable dealer.
You need someone else to be there in the event of issues.
I'm sorry the system didn't work for you. I hope you understand why
there are skeptics. It doesn't make any sense.
Craig
http;//www.pro-tape.com
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