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Posted by riclanders on 06/26/06 14:24
Ok, assuming your machine meets all the the requirements and still
crashes when opening Adobe Premiere Elements 2, (and assuming your box
is an HP AMD Athlon 64 x2 dualcore,
it would seem the problem is your sound device -- realTek audio voice,
the driver, actually,
Here's the driver you need, and below that, explanation of the problem
from the Adobe knowledge base:
http://tinyurl.com/99s7j
Support Knowledgebase
Freeze or crash when you start on a system with Realtek HD Audio
(Audition 2.0, Premiere Elements, Encore DVD 2.0, Premiere Pro on
Windows)
Issue
When you start Adobe Audition, Adobe Encore DVD, Adobe Premiere
Elements, or Adobe Premiere Pro, one or more of the following occurs:
-- The system reboots followed by the warning message, "The system has
recovered from a serious error".
-- The system displays the blue-screen error message, "A problem has
been detected and windows has been shut down..." "Stop: 0X000000C5" or
"Stop: 0x0000008E"
Details
You use a Realtek High Definition Audio integrated sound card (part of
the motherboard chipset) as the primary sound card.
Note: This sound card is also referred to as Intel High Definition
Audio.
Solution: Install an updated Realtek device driver.
Download version R1.33 (or later) of the Realtek device driver
installer from the Realtek website at www.realtek.com.tw.
Note: Previous versions of this driver may not fix this problem. Make
sure that you download version R1.33 of the installer or later, and the
driver version installed is 5.10.0.5229 or later.
To check the driver version:
1. Select Start > Settings > Control Panel > System.
2. From the System Properties window, select the Hardware Tab and click
the Device Manager button to open the Device Manager window.
3. Click the "+" next to the listing "Sound, Video and game
controllers" to expand the section.
4. Right-click on the Realtek High Definition Audio item and choose
Properties.
5. Click the Driver tab and verify that the Driver Version is
5.10.0.5229 or later.
6. Close the Device Manager and System Properties windows.
Background Information
Adobe Premiere Pro, Premiere Elements, Adobe Audition 2.0, and Adobe
Encore DVD 2.0 require that you have a DirectSound or ASIO compatible
sound card installed on the system. Early releases of Realtek High
Definition Audio drivers are incompatible with these Adobe products
ability to launch, and the Windows XP operating system's ability to
release control of the driver.
ricland
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