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Posted by doc on 10/05/65 11:51
my God what a bunch of anglo saxxons :o(
yes we have over 200 clients but we don't work for all of them at the same
time. even my 7 year old grandson could figure that one out. we have a
couple dozen that we work for regularly (and without going into a lot of
detail; 2 regular weekly shows, 4 that we do once a month; and several that
are quarterly) while all the rest are hit and miss from once a year to
several times a year.
obvious a mac user cause without it being spelled out your lost. mac's are
for dummies apparently or at least pristine puter wizards, or at least you'd
think they were.
i offered my input from my realtime experience, if you just like to place
down a lot of bull, go ahead, after all it's your group, not mine. i'm here
to get some help in other areas and to help others not make the same mislead
mistakes that i did.
as far as the tech with the imac, that's his problem, his loyality, and the
reason i not only didn't fire him but promoted him financially. while most
would have fired him for his recommendations and mistakes but my philosophy
which built three 40+ million dollar businesses for my former employers is
this, a person doing something makes mistakes, one who does nothing does not
make mistakes and should be investigated as to whether they are needed or
not. when the young man (22) said, "i'm so sorry boss. look you can take
it out of my check 'cause i'm the one that convinced you to go mac's in the
first place and i'm so sorry they and i let you down." you can laugh all
you want and call the man bullshit all you want too, but as for me, i could
have cried - - and i'm man enough to admit that. i just smiled and said,
"hey son, we all make mistakes, it's just great we figured this one out
before we were a loss. now, where do we go from here?" he wanted me to get
someone else to look into it but i let him do the investigation AND the
recommendations and made the purchases as he wrote up in his report to me.
AND he was right on the second time.
who's fault was this? his for making a bad recommendation for the g5's and
final cut pro? mine for taking his advise? apple/mac for making a mess of
our lives? apple's tech support for not pulling us through when we were
sinking? the apple dealer who should have informed us that he wasn't a
warranty guy? apple for not telling us that there was a difference between
authorized repair station and authorzied warranty station?
i blame apple/mac. because it was their hardware and their software and
they didn't do what was necessary to satisfy a really discouraged customer
with their product. should we have told them the severity of the
situtation? or should they have took our need and made a solution? i
prefer the latter and that's why we've only lost one customer out of our
over 200+ clients (that's right, whether you like to believe it or not there
are over 200, not similtaneous as some idiots who can't THINK believe but
intermittently and a couple dozen regularly of which less than 10 are very
very routine (several of those the tv stations with the apple/mac's and
can't turn their work out fast enough and turn it to us with
windows/pcs/avid and can!)
drd
"William Davis" <davisbill@mac.com> wrote in message
news:davisbill-4A7B37.06005525062006@news.west.cox.net...
> In article <G8qng.2109$TC1.123@trndny08>, "doc" <doc@anywhere.com>
> wrote:
>
>> yes, it was a factory direct purchase via telephone. and one would think
>> that they would have rushed to our rescue in the matter.
>
> Yeah, like those other hardware company paratroopers that jump in
> whenever other systems have "issues"????
>
> Quick, name ANY computer hardware manufacturer that does ANYTHING when
> your computer hiccups other than connect your phone call via sattelite
> with some random geek at a desk in INDIA -- after 55 minutes on hold.
>
> sheesh
>
>
>> the first place when i was pushing pc's) and he was the first to say,
>> "let's
>> get rid of these things and you can take the loss out of my paycheck"
>
> Another nice fantasy. You BET I believe you have an employee who
> volunteered to take at least a multi-thousand dollar personal loss OUT
> OF HIS PAYCHECK cuz he was frustrated? Yeah, right. That sounds like,
> totally true! Happens all the time in american business situations.
>
> Hey dude, next will you please tell me the story about the golden
> unicorn in your backyard!!!
>
>
> SNIP
>
>>
>> our computer tech who was a biggie mac guy has even sold his own personal
>> imac and gotten a toshiba A55 model with windows xp pro and he said he's
>
>
> Your TECH!!!! - the same guy who was going to take the big paycheck
> hit!!! - who is such your world class mac computing resource wizzard???
> Is someone so skilled that he can actually afford a CONSUMER LEVEL
> *****iMac**** as his very own personal home computer. Wow, I stand in
> AWE of your tech operation.
>
> Suddenly I'm TOTALLY NOT surprised that you couldn't get FCP to work
> properly in your fancy editing operation.
>
>
> in other words, in the whole time i have had my business
>> and carrying over 200 clients i've only lost one client, and that was
>> during
>> our apple/mac solution and it was a video client who nearly sued us
>> because
>> of delays (during which we were suffering numerous crashes and then had
>> the
>> mother board failure on the other machine)
>>
>> drd
>
> 200 clients? 200 clients? *CARRYING* 200 clients. Concurrently?
>
>
> Look, just stop this.
>
> Some of us are actually in business to do this stuff. We run real
> numbers all the time. We know that 200 clients represents a client
> service load that gives you around 1.5 days a freekin YEAR to devote to
> each client. Even if you had 10 freeking editors working in 10 edit bays
> (you've claimed 3!), you would still have no more than 15 days a year to
> devote to an average single client. That functionally leaves you NO
> TIME INVENTORY to provide ANY client services whatsoever for 50 freekin'
> weeks out of every year for ANY single one of your clients???
>
> This is simple not real. None of it. It can't be. What this guy is
> writing completely defies logic.
>
> doc, really, honestly, do you actually know ANYTHING about the reality
> of the video production business????
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