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Posted by jwb on 07/04/06 03:14
"Beavis" <nobody@nowhere.com> wrote in message
news:nobody-931F5D.22312503072006@news-server.nycap.rr.com...
> In article <MPG.1f1387b0d70961c198a603@news.nabs.net>,
> Jeff Rife <wevsr@nabs.net> wrote:
>
>> I guess you complain about "free shipping", too, huh? It's not really
>> free, you know...it's built into the higher price of the item you bought.
>>
>> Likewise, Netflix gives you unlmited DVD rentals per month. At least,
>> *they* don't limit you. You get as many as they can ship out and you
>> can return, limited only by factors like mail speed, processing time,
>> and disc availability.
>
> Yeah, I believed that too, until I realized that they were screwing with
> the *arrival* times of the DVDs I returned.
>
> I dropped two DVDs off in one envelope -- one arrived the next day,
> while the other arrived THREE DAYS LATER. Physically impossible, of
> course, but that was Netflix's claim. I repeated this several times,
> and more often than not, the two DVDs in the envelope "arrived" on
> different days. No barcodes were showing outside the envelope, either;
> they had to open the package to scan either disc.
>
> They blame postal delays, but they are *lying* about it.
I agree that blaming a postal delay in your case would be lying. However,
perhaps the clerks are instructed to put one of the "double arrivals" to the
side and get back to it later (or it goes to another department to find out
when / why this happened)
I mean, in all fairness to them, you are not sending it back the way they
intend. It's easy to sit here and assume it's as simple as scanning them
both in, but maybe it isn't (from spending many years in business for
myself, I have learned not to assume anything is as simple as it appears,
especially when it comes to a business model)
>
>
> Just advertise, say, up to 15 movies a month for $19.95, with no
> throttling and no "prioritizing" who gets the new releases, and I'll
> sign up again. But this completely bogus claim of "unlimited" has
> alienated me as a customer. Because of just one heavy month, I wouldn't
> see a new release for two months following. It's BS.
Can't say I disagree in principle. But for everyone that has a heavy month,
there are likely 100 that don't. So it's worth it to them (or any business,
really) to advertise like that.
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