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Posted by Smuggs on 10/03/93 11:58
"Marko Van Vestibule" <markcr@wapthespamntlworld.com> wrote in message
news:krUOg.29632$G72.26779@newsfe3-gui.ntli.net...
>I am looking for help reagrding my wifes contract with vodaphone. She
>signed up online and thus all her billing is online. Today she looked and
>has been charged for sending picture messages. She rang customer services
>to ask why and was told that it was down to a change in the policy, picture
>messages were no longer part of her package.
>
> Now this would be fine had it not been the only reason she took out the
> package in the first place. They said they had sent out letters in July,
> and charges were applicable from the first of September, but she never got
> any notice. When she told them she was an online customer, they said that
> oh, no, they weren't informed about the changes, but as a gesture of
> goodwill, she would be credited with pictures she has sent back to her
> account but further charges would apply.
>
> They have admitted that she hasn't recieved the 30 days notice of changes
> ( as agreed in her initial contract) so where does she stand if she now
> wants to tell them to stick the contract? Is she still liable to pay the
> line until the end of the initial 18 months ( she is 4 months in) or can
> she simply not accept the changes and therefore consider the contract
> void, send the phone back and have done?
>
> Any help would be appreciated.
>
>
>
I received a text message also, like most people I know.
Try asking your question in uk.legal, lots of helpful chaps over there will
point you in the right direction I'm sure.
R
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