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Posted by GMAN on 09/23/06 20:26
In article <4515745c.166383703@news-server.houston.rr.com>, spam@uce.gov wrote:
>On Sat, 23 Sep 2006 17:04:39 GMT, glenzabr@nospam.xmission.com (GMAN)
>wrote:
>
>>>What about customer support and new firmware?
>
I never have had a problem with Sony and their online or phone support. And
they use english support personnel unlike many of your other brands like
panasonic or NEC, who outsource to pakistan and India
>>Why do i need to constantly update firmware if they workd the way they are out
>
>>of the box?
>
>That's a huge assumption. Products do get to market with embedded
>flaws that can be fixed with f.w revisions.
>
It doesnt always have to be a user option . If there were any catastophic
firmware flaws, Sony allows you to take the unit to a repair shop for a free
firmware flash. I already walked in and had one of the three done since it was
a earlier firmware. But yes i agree that a user firmware is preferrable but is
not needed.
>Then there's the matter of updates. For example, my daughter and her
>husband have a Sony but it does not play AVIs because is is missing a
>DivX/XviD codec, which could be installed with a f/w update.
I don't expect functions to be added that wasnt advertised when i bought it.
Yes , its a nice addition to add AVI support but i dont expect what i didnt
buy
IMHO, Divx/Xvid is a hack codec.
>
>My son bought a Sony DVD burner but it was producing too many
>coasters, so I contacted Sony and they told me they did not support
>that unit because it was OEM. I contacted LiteOn and they told me that
>Sony was responsible. That's when I swore I would never get near
>another Sony piece of shit again. I managed to talk the vendor in
>exchanging it for a NEC 3540 at no cost.
>
>Sony is a bunch of arrogant assholes.
>
If it wasn't bought directly from Sony, or frm a retailer in a retail Sony box
then they are correct. It is the responsibility of the OEM like Dell, Mad Dog,
etc to provide support and firmware and service... What part of that don't you
understand?
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