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Posted by Monroe on 09/26/06 20:14
"mbcUK" <martin.cross8@NOSPAMHEREbtopenworld.com> wrote in message
news:Mf-dnXcoQePTHoTYnZ2dnUVZ8qSdnZ2d@bt.com...
> Hi all, wanted to get some feedback over this as Im not sure what to do.
>
> I sold a DVD over the Amazon.co.uk marketplace, sent it and that was that.
> Today I got an email saying that the purchase was made by a 13 year old
> boy using his Mum's Amazon account (but gave his email address)
>
> She is asking for a refund if she returns the DVD, my first reaction was
> to refuse as I sold the DVD in the correct way and it's her fault if her
> teen son is able to get her CC details, log in as her and order DVD's, but
> then I considered the negative feedback this might generate and hit my
> future sales, seeing as I now have a baby on the way and need to sell a
> few I'm inclined to give her the refund and re-sell but I really don't
> think I'm obliged to.
As it was sold through Amazon rather than direct contact, I'd be inclined to
refund her the cost of the DVD as it's more hassle than its worth. You are
not obliged, however, to refund her the delivery costs...
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