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Posted by Mike on 09/27/06 07:38
"mbcUK" <martin.cross8@NOSPAMHEREbtopenworld.com> wrote in message
news:Mf-dnXcoQePTHoTYnZ2dnUVZ8qSdnZ2d@bt.com...
> Hi all, wanted to get some feedback over this as Im not sure what to do.
>
> I sold a DVD over the Amazon.co.uk marketplace, sent it and that was that.
> Today I got an email saying that the purchase was made by a 13 year old
> boy using his Mum's Amazon account (but gave his email address)
>
> She is asking for a refund if she returns the DVD, my first reaction was
> to refuse as I sold the DVD in the correct way and it's her fault if her
> teen son is able to get her CC details, log in as her and order DVD's, but
> then I considered the negative feedback this might generate and hit my
> future sales, seeing as I now have a baby on the way and need to sell a
> few I'm inclined to give her the refund and re-sell but I really don't
> think I'm obliged to.
>
> What would you do?
>
> Martin
Sounds suspicious to me since this exact same thing has just been on the
news, a kid bought a car with his dads ebay account.
I would say you will provide a refund once you have the dvd back and can
check its in its original condition. you will then refund minus the
postage costs. I suspect they suddenly decide to keep the dvd at this
point.
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