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Posted by Bill's News on 11/19/06 01:12
TH wrote:
> I can't take the throttling anymore from Netflix and will just
> go
> DVDless before I give htem another penny to hold onto my
> disks. I've
> never seen a service this bad. one or two disks you can blame
> the mail
> but for the last four weeks now it's just ridiculous how
> obvious they
> are throttling me (and this is the second time now over the
> last
> year). Besides making almost impossible to actually even
> contact
> them, they don't respond to emails anyway. I've had two disks
> that
> were supposedly sent out a week ago not arrive and another
> from the
> 15th. Each time I return a disk, it take a couple extra days
> now for
> them to "show up" there. I just had it with them.
>
> I tried Blockbuster once about a year ago and they were just
> bad. I
> had about ten movies in my queue just sitting there, all
> available,
> never being sent out. Finally I called and asked why nothign
> was
> being sent when they're all available and the guy said you
> have to
> have at least 30 movies in your queue. I told him what does
> it
> matter if there's 3 or 300, if they say "available now" why
> isn't
> anything being sent. I could hear the gerbil on the wheel in
> his head
> trying to come up with an answer and he finally admitted he
> didn't
> know.
>
> I saw an ad for this new company E3flix, which is the same
> price as
> Netflix, I just don't want to waste money repeating what I've
> had with
> Netflix if this company does the same thing or is as bad as BB
> or
> Netflix. Anyone tried them yet?
Sorry to hear of your plight. I had subscribed to Netflix for
about 2 years before running out of titles of interest, then
cancelled until just a few weeks ago when I resumed as a 4 out
customer.
In all of my prior experience, and certainly since resuming,
I've experienced none of what you have. In fairness though, I'm
within an easy walk of a major PO satellite, which itself is but
a 30 minute drive from a PO distribution center which is
adjacent to a Netflix depot.
Anything I drop in the slot at the PO satellite before 5:00 PM
is posted by Netflix the next morning before 7:00 AM. They
always post the next item in my list the same day they receive a
disc and, except for non-local fulfillment, I always receive
those discs the next day.
This newest subscription has had but one distant fulfillment so
far and it was on the day before Saturday, Veterans' Day. The
disc was posted on Friday as due to be received by me on Weds.
It arrived on Monday and was from Minneapolis. I don't pay much
attention to what's in what envelope, so I returned a different
disc in that envelope and the Minneapolis disc in a local
envelope on Tuesday. Both were acknowledged on Wednesday
morning and each triggered a new delivery immediately. In the
case of the distant disc, it was back to them before they
thought I should receive it!
I will say, however, that on Thursday of this week I was in a
hurry and did not walk to the nearby PO satellite. The disc I
dropped in the corner mailbox did not arrive at Netflix on
Friday, as I had expected - I expect it will on Monday.
I always return a disc the next morning - save the one time
mentioned. I never receive discs on Sun or Mon, but usually
have something arriving on each of the other days. I'm a much
higher volume consumer that a few of my neighbors who are also
Netfilx "friends." None of them ever rents something I've
ordered, they just drop by the day I'm supposed to receive what
they might be interested in;-0)
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