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Posted by AnthonyR on 11/20/06 18:46
Hi Guys,
I wrote Gary directly last Thursday and customer service and then called
directly today but was switched to the tech support guys voicemail, so I
decided maybe a web post will get Gary's attention? And alert others not to
fall for the deceptive ad on their web site and be disappointed as I was.
I was looking thru their web site and noticed a "Big Splash Promotion" for
the Avid Liquid 7 Upgrade, which not only included
the usual 3 software pieces (Hollywood FX Pro, Title Deko Pro, and Magic
Bullet Movie Looks) but also said they included Class On Demands..Complete
Training for Avid Liquid 7. Which alone is valued at $99. So I thought that
is too good a deal to pass up.
I did a quick google search to see if perhaps it was available elsewhere
online cheaper, as I've shelled out enough for constant updates to software
(who hasn't).
And I found someone on Amazon selling an unopened box which also included
the 3 big splash promo for $169 (it's sold now).
And even guygraphics has the promo on sale at $177
http://www.guygraphics.com/GGPROD-21801.html
But I remembered the ($99) Complete Avid Liquid 7 training is only included
at Videoguys.com so I placed an order there.
And so I would qualify for their $200 free shipping offer ordered a
ShuttleXpress also, Total Order $270.83
http://www.videoguys.com/bigsplash.html
But what I got was only the Basic training cd from Class on Demand
(basically a promo to order the full Complete training)
In fact the Basic training for avid isn't even sold anywhere, value to me,
ziltsh, nada.
I discretely e-mailed both Gary and customer service just in case it was an
honest mistake in packaging. But had no reply in 4 days
and so decided to call directly today, they told me to speak to a technical
support guy and then handed me off to his voice mail, how nice.
I am awaiting his call back as I left my name and number.
I can't help but feel cheated as I would have ordered the upgrade for $169
(it had free shipping) and then ordered whatever training I prefer myself
separately with the extra money, I didn't really need the shuttlexpress
(which by the way, came in a box marked (not to be sold) promo unit only (
was charged $49).
Well, live and learn I guess, but the web page at videoguys.com hasn't been
changed this last Thursday when I wrote to Gary so I am wondering, if it's
not a deceptive ad on purpose? Gary I had more faith in you than that after
all these years of helpful posts on this group.
Please prove me wrong!
Thanks for reading this everyone,
Sincerely,
AnthonyR.
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