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Posted by Rich on 09/27/11 11:35
Every day it seems Sony has f----- up in some new way.
20 December, 2005
CHINA - JAPAN
Chinese quality control finds Sony digital cameras substandard
Sony has withdrawn the products from the Chinese market and apologized
publicly to consumers in a television programme. The products failed
quality testing only in Zhejiang.
Beijing (AsiaNews/SCMP) The electronics company Sony has apologized
to Chinese consumers for the substandard quality of six digital camera
models discovered in Zhejiang during a quality control check.
Zhejiang's Industry and Commerce Administration said some of the
cameras' features did not meet minimum standards requested by China
and it had communicated these defects to Sony. Ye Yuanchun , deputy
secretary general of the Zhejiang Consumer Rights Protection
Association, said: "Any company, especially a big enterprise, should
respond to consumers quickly and come up with responsible proposals to
deal with the fallout." Dissatisfied customers may return the
equipment.
Sony spokeswoman, Shoko Yanagisawa, said the company had suspended
sales of the six models to the entire Chinese market from December 16
until it could satisfy the provincial inspection standard, with whom
it is seeking an amicable solution. Sony then apologized on a Sunday
programme for consumers on national television. We've caused
customers a lot of inconvenience, so we are apologising, said Li Xi,
director of public relations. In 2005, Sony sold around 19,000 of
these digital cameras in Zhejiang.
The electronics giant cannot explain how these models failed quality
control checks in only one province. Yanagisawa said the products were
sold across the world and there had been no other complaints.
Nonetheless we are checking and confirming as to why there is this
difference in the results.
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