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Posted by fwibbler on 12/09/06 10:55
"kim" <ntscuser@aol.com> wrote:
> "Colin Wilson" <void@btinternet.com> wrote in message
> news:MPG.1fe403147cd59e9b989b3c@news.individual.net...
> > In the limited contact i've had with SVP i've always been impressed, but
> > how's this for an example from tonight:
> >
> > I made an order, and during the payment process via HSBC I noticed that
> > the full delivery address was not being shown fully.
> >
> > Emailed sales@svp at 10:16pm with a screenshot pointing it out
> >
> > By the time I next checked my email at 10:27pm Steve had already checked
> > the order and confirmed there was no problem.
> >
> > SVP rock :-)
>
> Oh really?
>
> They sold me a batch of 25 printable DVDs of which about half were
> unusable. Since the cost of sending them back was greater than the cost of
> replacing them I emailed them for further advice. They didn't reply so I
> took my business to APR Media with whom I've been very satisfied ever
> since.
>
Then for a start you shouldn't have bought cheap nasty DVDs. Buy quality
ones in future.
Second, you should have phoned them. Emails get lost all the time, at both
ends in a variety of ways.
If you had phoned, SVP /would/ have sorted things for you.
Cheers!
--
Graham
Website - http://www.thedeathzone.free-online.co.uk
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