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Re: SVP / customer service

Posted by guv on 12/09/06 17:27

On Fri, 8 Dec 2006 23:18:21 -0000, Colin Wilson <void@btinternet.com>
wrote:

>In the limited contact i've had with SVP i've always been impressed, but
>how's this for an example from tonight:
>
>I made an order, and during the payment process via HSBC I noticed that
>the full delivery address was not being shown fully.
>
>Emailed sales@svp at 10:16pm with a screenshot pointing it out
>
>By the time I next checked my email at 10:27pm Steve had already checked
>the order and confirmed there was no problem.
>
>SVP rock :-)

Yeh, its one of the reasons I always use them - even when they are not
the cheapest - which they normally are anyway. I remember using
"big-pockets" once and they cocked things up and I ended up with
different DVD Rom drives than were ordered and ended up out of pocket.
Needless to say I dont use them anymore!

 

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