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Posted by Spex on 01/02/07 19:52
Steve Guidry wrote:
> UPS lost a 30 X 30 anvil case of mine with $6500 in video gear that was
> "shipped ahead" to a gig.
>
> We didn't buy their insurance, so we had to file on our inland-marine
> policy. We too the hit on that, but they even refused to pay off on the
> $200 amount that comes standard with every shipment. Further, they even
> refused to credit us with the shipping amount, and sent our account to their
> collection agency.
>
> And to top it all off, they took 5 months to make a final determination,
> which our own policy required before they would process our claim !
>
> All this was in the framework of "working within their system" - -
> everything in writing, all up front and decent in our communications, I had
> even my customer service rep working the inside for me, as well. All to no
> avail . . .
>
> What can brown do for me ? Absolutely nothing, thank you very much ! Never
> again !
>
> Steve
>
>
>> Steve King wrote:
>>
>>>> On 23 Dec 2006 00:54:13 -0800, "Steven J. Weller" wrote
>>>>
>>>> I have no idea how UPS remains in business, as this experience seems
>>>> about normal for them.
>>> Your experience seems unusual to me. My company has used UPS frequently
>>> for
>>> years. I can't remember the last time we had a problem. We have had a
>>> few
>>> packages returned because our clients provided a wrong address (or we
>>> did).
>>> We have received a few packages over the years that had shipping damage,
>>> but
>>> not with a frequency that would alarm. I have a manuafacturing client
>>> that
>>> ships 200 plus packages per day with UPS. Their problem rate is very
>>> low,
>>> and they track shipping issues as a performance factor for their
>>> department.
>>> (Amazing what you learn about video clients isn't it?) I have no
>>> interest
>>> or stock ownership in UPS. Just a customer.
>> Good to hear someone's having some success with them. I'll admit that
>> I have generally negative feelings toward UPS; had a problem with a
>> driver a while back, who had an unfortunate habit of forging my
>> signature and just leaving packages sitting on my doorstep - which
>> happens to be in the middle of the lobby of my apartment building.
>> Several packages (including a couple hundred dollars' worth of leather
>> jacket) just wandered away between the time I supposedly signed for
>> them and the time I actually got home.
>>
>> But it's more than just that - I've had no end of trouble geting them
>> to find my correct address, and even less luck getting them to deliver
>> to my office. Most of the time I get stuck getting a package via
>> Brown, I end up driving out to the central shopping center in Los
>> Angeles in the late even or the very early morning, picking up whatever
>> it is just before it's due to be returned to sender.
>>
>> --
>> Life Continues, Despite
>> Evidence to the Contrary
>>
>> Steven
>>
>
>
Ha ha ha
Tough shit.
Happy New year
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