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Posted by Steve Harclerode on 03/04/07 22:47
"-oo0(GoldTrader)0oo-" <aualloy@gmail.com> wrote in message
news:1172996886.655850.109820@s48g2000cws.googlegroups.com...
>3 times correct sleeve wrong DVD
>
> Blockbuster has for the third time sent me what looks like the same
> correct sleeve with the same incorrect DVD. Blockbuster online sends
> me DVD's I do not order and do not want in place of those I select on
> my list. When I complained they sent the same DVD back to me three
> times as one of my online selections.
>
I had that exact same problem with BB once. I received a disk that said it
was disk 2 of 6 for a TV series collection. I sent it back to them after
indicating on the web site that I had received the wrong disk. A few days
after I mailed the wrong disk back, I received the same disk in the mail
again. This time, I wrote directly on the sleeve in big black letters "THIS
IS NOT DISK 2" and mailed it back, and the 3rd time I received the correct
disk.
I called them about the problem and they gave me a free coupon, so that made
me feel better. Everyone makes mistakes , at least they took responsibility
in my case.
- Steve
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