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Re: Replacement drive needed

Posted by SalesMart.com.au on 05/02/07 11:59

On Wed, 02 May 2007 16:24:19 +1000, Franc Zabkar
<fzabkar@iinternode.on.net> wrote:

>On Wed, 02 May 2007 05:25:13 GMT, sales@___Email_Address_on_Web_site
>(SalesMart.com.au) put finger to keyboard and composed:
>
>>On Wed, 02 May 2007 08:03:01 +1000, Franc Zabkar
>><fzabkar@iinternode.on.net> wrote:
>>
>>>On Sun, 29 Apr 2007 09:30:51 -0400, "Jerry" <Hello@spam.com> put
>>>finger to keyboard and composed:
>>>
>>>>In the US I can buy almost 3 Pioneer 112D's for what your selling 1 for. I
>>>>don't think the exchange rate is 3 to 1, why are your prices so high?
>>>
>>>I just bought a Pioneer DVR-112D with Nero for AU$55 from a local
>>>Internet cafe. At the next local computer market the same drive will
>>>probably be $5 to $10 cheaper.
>>>
>>>The cafe also offered me a DVR-212 for AU$55.
>>
>>Down to $45 Inc GST for the Pioneer DVR-212 now with one Bonus DVD-R
>>16X disc. This is in Australian Dollars and the drives are backed by
>>Pioneer Australia warranty support.
>
>Your prices are average. And even if they were not, I would still
>advise buyers to avoid you as a matter of principle.

Please post what I've done to offend you.

I think my prices are pretty good.
A Pioneer DVR-212 with a bonus DVD-R 16X in slim DVD case for
$45 Inc GST. These are Australian prices.

Of course if a customer can get it over east for $55 Inc GST then its
best they buy from them to save on freight. If they are new to burning
they may still buy from me for that added support.

I sell to many DVD Authoring businesses since January of 2002.
I can't remember any customer being upset with me over any drive that
required warranty work or anything else for that matter. The few times
a drive has failed I have had in replaced at my own expence.

There are a few had problems with 16X media when it first came out and
firmware corrected this along with the later patch updates with Nero.
Its another reason why I have a support page so customers can download
the latest firmware along with the latest patch updates and look at
the tutorials or any of the trial versions to try before they buy
overseas.

>
>In any case, if Pioneer is handling the warranty support, then people
>may as well save the freight cost and deal directly with their choice
>of vendors at various computer markets throughout Australia:

If a drive fails the customer has a choice. If they are in Perth WA
then they bring it to me and I take it back to get replaced. If they
are over east they can still bring it back to me or they may prefer to
drop in to Pioneer as this will save on waiting for couriers.

People in Perth tend to drop by and pick up the drive so there are no
extra costs involved. If they are new to DVD burning then I'll show
them how to use Nero for DATA and Video burns at no extra cost.

I also have a support page with step by step instructions along with
added arrows on how to do a DVD burn if they forget what they have
seen.

Have a great evening.

SalesMart.com.au
Perth, Western Australia
http://www.salesmart.com.au
*******************************************
Email Contact info on the above site.
*******************************************

 

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