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Posted by NLM on 06/08/07 19:27
I have been a customer of DeepDiscount for YEARS! Until now!
I have never had to use their customer service, or shall I say lack of
one? I received an email of their latest sale, all DVDs at 20% off.
So I hurriedly go and order a couple of DVDs I have been wanting and
press SUBMIT and THEN I notice there was no 20% off!
I go back and read my email and you have to enter SUPERSALE in the
promotion code! Now if ALL their DVDs were 20% off why not just deduct
that off my order when I check out? What a horrible trick.
So I go to the Contact Us and of COURSE you cannot call them, oh no!
You are limited by the lame email method of non-existent customer
service of Internet companies these days. I email them and the msg says
I should receive a reply in 12-48 hrs. Do I? NOOOOOOOO.
So I change the pick on the pull down to Cancel my Order and email them
again.....this is a email form on THEIR Internet site, it in no way goes
thru MY email server or uses MY email client. I send the 2nd email. Then
I get a REJECTED msg. It says:
______________________________________________________________________________
This is the Postfix program at host stuff.vcommerce.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The Postfix program
<cs@deepdiscount.com>: host mail.deepdiscount.com[130.94.28.189] said: 550
5.7.1 <nmickleberry@****blanked out on purpose by me******>...
Access denied (in reply to MAIL FROM
command)
Reporting-MTA: dns; stuff.vcommerce.com
X-Postfix-Queue-ID: 724AB6805B
X-Postfix-Sender: rfc822; nmickleberry@************
Arrival-Date: Wed, 6 Jun 2007 11:25:35 -0700 (MST)
Final-Recipient: rfc822; cs@deepdiscount.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mail.deepdiscount.com[130.94.28.189]
said: 550
5.7.1 <nmickleberry@***************>... Access denied (in reply to
MAIL FROM
command)
___________________________________________________________________________________
So I send again....I ended up emailing them at least 5 times and get 5
rejected email msgs. They are intentionally rejecting my emails AFTER
they read them, I just know it. All over a measly 4 bucks! Well , in the
mean time my order has processed and shipped. So when it comes I am
going to refuse to accept it, and I am going to dispute the charge on my
credit card.
Beware anyone doing business from DeepDiscount. Its OK until you need
customer service. If you ever do beware, there is NONE.
Nancy
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