|
|
Posted by gunner on 06/09/07 21:15
I've used NetFlix for about 2 1/2 years now and have received just about 550
videos from them at a cost of just under $20/month. I couldn't be happier
with the service. Fortunately my hub is about 30 miles away. If I get my
discs in the mail by 5:00 PM they receive and ship them the next day and I
receive the new vids the day after that. They do not work weekends or
holidays so there are delays due to that. Probably 1 out of 25 of the
movies I request are shipped from other locations all over the US including
Honolulu on a couple of occasions. The delay in receiving is usually 2-3
Post Office days. I think once it was 4 on a movies coming from Portland,
Maine. I always return these to my local hub to get a quicker turn a round.
I really think that the majority of the complainers have very unreasonable
expections for the service. They will just have to deal the fact that
gratification is not always instantaneous.
Gunner
"Derek Janssen" <ejanss@nospam.comcast.net> wrote in message
news:vICdnTHTPNwljvbbnZ2dnUVZ_s-rnZ2d@comcast.com...
> dgates wrote:
>> On Sat, 9 Jun 2007 04:30:00 -0500, "def456" <def456@none.none> wrote:
>>
>>
>>>Netflix has been remarkably good and reliable since I joined 6 months
>>>ago, until just recently...
>>>
>>>They've started delaying shipment of movies til the next day, after they
>>>receive a movie back from me. In the past they've almost always shipped a
>>>new movie the same day. Now most are delayed shipment til the next day.
>>>
>>>Anybody else seeing this problem?
>>>
>>>I asked them, and their response was that those movies were being shipped
>>>from a different location, rather than my usual "hub" (presumably the
>>>closest office location). I don't think that's logical nor a valid reason
>>>for a shipping delay.
>
> Remember, every movie that's shipped out of state has to first be
> *located* out of state--
> And then the determination whether it's ready to ship out there, or
> whether your #2 movie is local enough to send and spare the trouble.
>
>> Recently, I've received a couple emails from them saying "Hang on an
>> extra day, partner! We've gotta ship that movie to ya from some other
>> state." And I never used to receive those.
>
> Never received those either:
> They've only recently had to add "For Friday: [Your movie] From Denver,
> CO" (or wherever), on e-mails for any movies not sent from the local
> region, when they had to import the title from out of state--
>
> Simmply BECAUSE they'd been getting so many "No throttling!...Are you
> throttling!--Well, don't throttle!" whiners who had no idea what that word
> they'd heard about meant, but didn't know why one of their movies was
> taking longer to arrive than another.
>
> Derek Janssen (who can understand if a back-catalog movie takes longer to
> arrive from Honolulu, HI than a new-release from Hartford, CT)
> ejanss@comcast.net
Navigation:
[Reply to this message]
|