|
|
Posted by Dave Garrett on 06/24/07 03:01
In article <1182445533.997217.224290@i38g2000prf.googlegroups.com>,
fawdown@excite.com says...
> On Jun 19, 8:18 pm, Dave Garrett <d...@compassnet.com> wrote:
> > In article <1182279551.066687.319...@d30g2000prg.googlegroups.com>,
> > fawd...@excite.com says...
> >
> > > I have a Simpsons DVD set where one of the discs is bad. I have had
> > > it too long to return to the store. I cannot find anywhere, any info
> > > about contacting someone for a replacement. Does anyone know?
> >
> > Email foxdrop at 4icc dot com - you will have to return the entire set
> > for a replacement, as they will not replace individual discs. Expect a
> > turnaround time of 4-6 weeks (mine took closer to 8 weeks, but they were
> > apparently temporarily out of stock of the set I needed, and they did
> > expedite the shipping to me at no charge when they restocked it).
> >
> > Fox's website is atrocious. It would not be unreasonable to think that
> > they want to make it as difficult as possible to contact their customer
> > service department.
> >
> > Dave
>
> I was hoping to not go that route. I haven't had the best luck with
> 3rd party businesses that do replacements. I can't even find a
> customer service number for Fox.
This isn't a third-party business - the address I returned the set with
the missing disc to (which was the same address I received the
replacement from) was Fox Customer Service's address.
Dave
Navigation:
[Reply to this message]
|