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Posted by GREG NIEMI on 07/19/07 15:21
Netflix tends to ignore e-mails any way
"def456" <def456@none.none> wrote in message
news:sTKni.28917$C96.26929@newssvr23.news.prodigy.net...
> <xeaglecrest@att.net> wrote in message news:469F737D.25CC@att.net...
>> def456 wrote:
>>>
>>> <xeaglecrest@att.net> wrote in message news:469F62E9.356F@att.net...
>>> > def456 wrote:
>>> >>
>>> >> Formerly the email option appeared after asking a question in the
>>> >> Help
>>> >> section. Now that doesn't appear anymore, only an 1-877- telephone
>>> >> number
>>> >> appears. Calling that number resulted in a 12 minute wait, and I
>>> >> didn't
>>> >> wait. Have I been blacklisted for sending too many email questions?
>>> >> Can
>>> >> you
>>> >> still get the email option to appear for contacting customer service?
>>> >> (I
>>> >> can't, apparently)
>>> >
>>> > This is the last address I used: customerservice@netflix.com
>>
>>>
>>> I can try that too, but the question is whether they've killed emails
>>> sent
>>> via their website? I've always sent them that way in the past.
>>
>> I found the link buried deep in the customer service area a few months
>> ago. It is probably still there.
>
> I've found it too, in the past. You had to click Help and do a search,
> then the email option appeared. I can still get a page entitled "Email" to
> appear if I search for "suggestion", but it is inactive - the usual form
> boxes to type some text and send the email do not appear. The question is
> whether it's still available in general, or are they now disallowing it
> for certain subscribers who ask too many questions, or is there a
> temporary website problem, etc.
>
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