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Posted by Roy L. Fuchs on 03/25/06 23:33
On Sat, 25 Mar 2006 15:42:52 -0500, Rich <none@none.com> Gave us:
>On Sat, 25 Mar 2006 00:14:27 GMT, Roy L. Fuchs
><roylfuchs@urfargingicehole.org> wrote:
>
>Why the F--- in this day and age should someone have to
>spend ANY time on long distance calls for this?
>They should allow you to contract them via email, provide a component
>serial number and THEY should provide the avenue to have it fixed.
>-Rich
With this, I am in much agreement. The same thing should happen when
you BUY it. It should NOT require registration at all, and if bought
from a legit store, the STORE should forward the sales info to the
maker, and when you go to make a claim, any legally purchased product
should have full traceability already attached to its serial number.
This would automatically track illegal channels, as well as stolen
articles.
If they can track cell phone activity to the degree they do, this
orders of magnitude less info should be easy to maintain.
OR someone should start a national product registry web site where
when a problem occurs, the registry forwards the info to the
appropriate maker, and they HAVE to honor their obligations of
warranty. Just like they track us for credit standing! This would put
the BBB out of business (they should be the ones that do it).
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