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Posted by Mr. Tapeguy on 05/20/06 16:44
doc wrote:
> of course the number of units in production and also the number of users are
> lower too, thus the number of complaints are lower. that doesn't take a
> genius but then some people only see the piece of ice sticking out of the
> top of the ice not the terrible issues below the surface. moreover,
> apple/mac users are usually under the gun from the pc owners that they avoid
> ever telling about their complications, for fear of being "I TOLD YOU SO!"
>
> we know because we were there. and so were four of our comrades (who also
> got rid of their mac's when they seen how seamless our pc's with avid
> software were. :o) we've helped apple/mac loose a lot of business because
> of how support and mac screwed us out of our warranty!
>
> drd
>
The ratings are done on a per-capita basis, not gross numbers.
Otherwise they wouldn't have any validity.
Customer satisfaction is also consistently #1.
As far as being afraid to tell their comrades, I have never experienced
that personally. Many of the people now looking at Final Cut
installations WANT to go back to Mac after the state or city or school
or company banned Macs a few years ago. The tide has turned to a great
degree but there are still a few companies (one real estate firm in
particular) whose editors wanted FCS but their IT people nixed it.
They simply didn't want something they couldn't support; of course we
would have handled that.
It has also been my experience that some IT people will poo-poo Mac not
only because they think they don't know how to support them but because
frankly, by the percentages, less support is needed and so it threatens
their jobs. Again, not your experience, but percentage-wise, typically
accurate.
I am sorry you had such a bad experience regardless of what you used.
Most of the horror stories about support I've heard are about Pinnacle
and sometimes Avid. No one should have to go through that.
Craig
http://www.pro-tape.com
Media, Supplies, Equipment and Training for Production - Recording -
Post Production - Backup
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