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Posted by Jordan on 09/29/34 11:48
Rich Clark wrote:
> I think people often get weird about products they perceive as
> "software," and somehow expect the equivalent of lifetime free
> downloadable upgrades.
Well, let me explain my logic and we'll see if it makes any sense to
you.
In November, 2006 I'll have finished giving Fox $330 for 11 seasons of
MASH. Granted, it took some time, but I was stuck on their release
schedule of 2 sets per year. All of a sudden someone else can hand them
$330 just like I did, but get extra material that was not made
available to me? Because they are able to buy all at once they get
material that is unavailable to people who made a 6 year commitment?
How does that seem right to you? As a company Fox is ignoring the long
term customer in favor of a short term customer that may or may not
even exist. Not good policy. Not good customer service.
- Jordan
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