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Posted by Mr. Tapeguy on 06/25/06 21:54
doc wrote:
> Yes Tapeguy, I agree Apple/Mac have their place, I just think that the
> "overstatements" that are afforded Apple through folks in groups like this
> one are part of the reason we made our decision AND to this end, it is our
> hope that we can avoid someone focusing on such false hope as we did. The
> Apple/Mac solution isn't the dream that many Apple/Mac users would have one
> to believe. It has it's inherient problems. Moreover, since unlike the
> Avid's of the world, the Apple/Mac solution shouldn't be a problem. After
> all they make the computer AND the software . . that was part of leverage
> that was directed to us which became part of our reason for selecting them
> in the first place, nothing like single source responsibility . . only
> person to point a finger to was one person. However, we just didn't get
> that kind of attitude back but quite the contrary.
Well I don't know about dreams but actually, for many (as is well
documented here) the Apple/Mac experience is a good one, often superior
to the PC experience. Not necessarily for everyone. The only
overstatement I can think of is giving one the false impression that
Apple gear never has any problems which is an impossibility.
I do believe that since their control of the hardware and software is a
reason they lead the industry in lowest rates of repairs and customer
satisfaction plus have much lower long-term cost and IT-related issues.
I don't think your experience was inherent in anything. I think you
got a lemon.
>
> To this end we figured that since we were doing our own tech support (since
> we weren't find satisfaction at apple) then we should have PC's since all of
> us have some working knowledge on them and sure enough that reasoning was
> what we should have focused on because even a 10 year old kid on a pc could
> help us. And that was nearly a point. A 12 year old helped us on a media
> player issue on a streaming video while not one of us could get quicktime to
> work the same on all our computers. In fact, when we visit websites with
> QT, we cross our fingers to see if it will actually play. It has to be the
> worst cross platform player on the market. However, windows media plays
> just fine when ran through our LAMP (linux, apache, mysql, php) servers.
It is very common for IT people at agencies we've dealt with to shoot
down an endusers' request for a Macintosh solution. They aren't
familiar with it and they don't want to support it. What you are
talking about here is that you and your team would have had an easier
time fixing a problem with PCs because you're more familiar with them.
No argument there. Where solutions are comparable I agree with others
who say if you are used to Mac, use Mac and if you're used to PC, use
PC. The unfamiliar is often uncomfortable unless you're looking
forward to it and then if you're disappointed, well...you know the
rest.
> So in closing, yes apple has a place so far as we see it, ipods and for
> consumer applications where life and limb (financially) doesn't hang in the
> balance. OTH, if you have an apple/mac solution that is working, God bless
> you, cause you did more than all our men and horses could do, let alone, we
> found out we were not alone in that dark corner. For this latter reason we
> speak out when we get the chance . . unlike a lot of folks that made
> similiar decisions and just bit the bullet, we want others to look,
> research, and listen to users and sales hype that can cost your a fortune or
> even your business as we nearly did.
Honestly, I think you'll find there have been dramatically more
incidents of issues with Pinnacle over the years than Apple, just to
name one. I agree that any solution should be researched. But you are
not speaking out against Liquid broadly because your Liquid experience
has been fine. Hopefully anyone will look at a broad scope of
feedback before making a decision.
Craig
http://www.pro-tape.com
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