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Posted by Dot Nettie on 08/20/06 10:51
"skip" <skip[@nospam.com> wrote in message
news:Xns982082A10B79Bsky@207.115.17.102...
> Anyone renting from Blockbuster thru the mail? Are you happy or sad?
Actually, I have rented from Blockbuster for almost a year via year long
gift subscription.
If you want to know the truth, there wasn't anything that got me more
aggravated then renting from them; their shipping service was good....now
for the issues.
I used BB so I could watch TV series that I have not seen while I was
working, like The Sopranos, 24, and some BBC productions that consist of
multiple disks. I can't begin to tell you how many times my queue got mucked
up by their computer system resulting in multiple disks out of order and
some not being sent at all. I first tried the approach of ordering the set
in a block which is recommended. This resulted in a disk or two of a series
being sent out of order or being ignored altogether. I can understand #2
being switched with #3, but sending Disk2 season one instead of Season 1
disk 2, just drove me insane.
Then, I tried ordering a series one at at time with movies stuck in between;
that was a bit more effective, but there were certain disks that would never
arrive. I could only receive one of the disks for a BBC series, and it was
the final in the series no less, by totally emptying my queue. That prompts
multiple emails from BB telling you how you should fill up your queue.
The last straw was this week...I watched every disk available of "24",
that's 6-7 disks per season for 4 seasons and I can't get the final disk!
They are pretty good about responding to email, but perpetually were telling
me how to order disks in a set-like I was a first grader. When I called
customer service, they were always friendly and so was I. They just never
could fix my issues. I just wrote them and told them they will be pleased to
know I won't be sending them emails anymore that made them "listen" to me
whine about the service I paid for but can't receive. I am simply not going
to renew with them, ever again. The other thing is, if the movie in your
queue is "available", one of the reps old me that doesn't necessarily mean
there is a copy for me...Huh!
Actually writing this post made my day. ;-) The bottom line is BB is a royal
PITA.
D.
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