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Posted by Bob on 08/20/06 11:22
On Sun, 20 Aug 2006 06:51:56 -0400, "Dot Nettie"
<phonyaddress@invaliddomain.com> wrote:
> The bottom line is BB is a royal PITA.
It's always been that way. The people who run it do not care about
customer satisfaction. Netflix, warts and all, is a helluva lot better
than BB is ever going to be.
For example, they will not send discs out of sequence if you order the
set. They will reach down below the last one and grab a disc from that
group.
However, if you are a high volume user of NF, you may have to
subscribe for a month and then unsubscribe for a month, otherwise they
might "throttle" you. It's based on usage statistics, so if you have a
month with no activity, your statistics will look like you are a
typical user and they won't throttle you.
I talked in person to a customer service representative about this
matter of throttling heavy users and she told me it is written policy
to throttle new releases. They give them to slower users first. She
suggested that I slow down so I can get priority on new releases, but
I told her that would cost me money. Then it dawned on me that I could
accomplish the same thing by unsubscribing for a while and save all
that money. She did not like that.
--
"One must realize that the world is a network of real and virtual
combat zones where the stakes are high, struggle is the primary
mode of being and only total victory is acceptable.
-- Sun Tzu, "The Art Of War"
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