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Re: SVP / customer service

Posted by kim on 12/09/06 06:26

"Colin Wilson" <void@btinternet.com> wrote in message
news:MPG.1fe403147cd59e9b989b3c@news.individual.net...
> In the limited contact i've had with SVP i've always been impressed, but
> how's this for an example from tonight:
>
> I made an order, and during the payment process via HSBC I noticed that
> the full delivery address was not being shown fully.
>
> Emailed sales@svp at 10:16pm with a screenshot pointing it out
>
> By the time I next checked my email at 10:27pm Steve had already checked
> the order and confirmed there was no problem.
>
> SVP rock :-)

Oh really?

They sold me a batch of 25 printable DVDs of which about half were unusable.
Since the cost of sending them back was greater than the cost of replacing
them I emailed them for further advice. They didn't reply so I took my
business to APR Media with whom I've been very satisfied ever since.

(kim)

 

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