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Posted by gassyal on 02/26/07 05:04
Environment: Compaq R4000 laptop running Windows XP Home with
players: InterVideo WinDVD 5 and Windows Media Player 10
Hi group:
I bought a used copy (disc examined and it had NO noticeable scratches
in it) of the X-Files Movie and was running it on my laptop in the
InterVideo player.
I watched the Bonus Feature in the disc (about how the movie was made,
etc.) and started to watch the movie. I got an error message saying
that the InterVideo player did not support DTS multichannel audio on
the disc.
I shut down the InterVideo player and turned on the Windows Media
Player. To my surprise, the disc was not read by that player.
I opened Windows Explorer to look at the disc and nothing came up.
The movie disc now was not being read by the DVD player.
I removed the disc and looked at it. It had between 15 and 20
scratches extending vertically from the inside ring outward toward the
outside of the disc.
All I was doing was trying to view the movie disc with two different
players...I was doing NO burning with the disc as it's a commercial
disc that can't be written to...even if I wanted to.
This is the first time I experience a problem like this with my 1 1/2
year old laptop.
I contacted HP (everything is out of warranty) and the Chat support
person suggested reinstalling the drivers to the DVD player/writer in
the laptop. (I don't believe the support person was really knowable
about the cause of this problem.)
I did all this and now, how can I satisfy myself that this will
resolve the problem.
I also ran the self-diagnosis program from the HP Help website and the
hardware passed two different tests.
I burned some photos on a CD disc this evening and everything went
well.
I'm afraid to put a commercial DVD disc in the machine for fear that
it will get damaged.
Do any group members have any experience with a problem like this? Is
this a software and/or hardware problem?
I look forward to reading your comments on this matter.
Regards,
Al Gershen
Grants Pass, OR
gassyal@hotmail.com
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