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Posted by rick on 03/07/07 05:34
It's been about 4-5 days since I was sent the next DVD in my queue. I
did have 3 or 4 that are listed as Available. Then I found 3 more
that are Available. Still nothing. Now I get the email from BB
below. Granted, I don't have 30 in my queue, probably half that.
There are not 30 movies that I care to see, or haven't already seen.
Other than dumping BB, any tricks involved in getting this moving? Oh,
and to let you know, I've been a BB.com customer for about a year or
more now, and have never had this problem. And I live in Houston,
Texas, so I wouldn't think I'm far removed from a distribution center.
There for awhile it was pretty good: with Total Access, I'd get a
movie in the mail, watch it, return it to BB store, get a free one in
exchange there, then hit the DVD problem internal link, checking the
box that says I returned a DVD, but it hasn't cleared my queue. BB
would then send the next one out the next day at the latest. Sure
would be nice to get back to that.
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Hello Rick,
Thanks for contacting BLOCKBUSTER Online Customer Care.
I'm sorry we haven't been able to send your requested movies recently,
Rick. Unfortunately, the total number of "Available" titles in your
Queue is a little low. If a title at the top of your Queue is not
available at a nearby center, the system automatically searches for
the title at other distribution centers throughout our network. If the
top Queue selections fall outside of an acceptable shipping window, we
will ship a title that falls lower in the Queue. This process looks
for "Available" titles 30-deep within your queue. We do this so your
shipping times will be faster, and so there is no interruption to your
service. On occasion, if your top selections are not available and you
have few titles in Queue, a shipment may be skipped. Based on this
process, we encourage our customers to keep upwards of 30-40
"Available" titles in the Queue at all times. I hope this information
helps, Rick. Please let me know if there is anything else I can do for
you.
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