|
|
Posted by GREG NIEMI on 03/07/07 05:57
Hi, this is the reason I quit BB and sticking to Netflix.
<rick@spamgmail.com> wrote in message
news:81jsu2lrgd1m2cboki4cqs44ccsh21v1tc@4ax.com...
> It's been about 4-5 days since I was sent the next DVD in my queue. I
> did have 3 or 4 that are listed as Available. Then I found 3 more
> that are Available. Still nothing. Now I get the email from BB
> below. Granted, I don't have 30 in my queue, probably half that.
> There are not 30 movies that I care to see, or haven't already seen.
>
> Other than dumping BB, any tricks involved in getting this moving? Oh,
> and to let you know, I've been a BB.com customer for about a year or
> more now, and have never had this problem. And I live in Houston,
> Texas, so I wouldn't think I'm far removed from a distribution center.
> There for awhile it was pretty good: with Total Access, I'd get a
> movie in the mail, watch it, return it to BB store, get a free one in
> exchange there, then hit the DVD problem internal link, checking the
> box that says I returned a DVD, but it hasn't cleared my queue. BB
> would then send the next one out the next day at the latest. Sure
> would be nice to get back to that.
>
>
> -------------------
>
> Hello Rick,
>
> Thanks for contacting BLOCKBUSTER Online Customer Care.
>
> I'm sorry we haven't been able to send your requested movies recently,
> Rick. Unfortunately, the total number of "Available" titles in your
> Queue is a little low. If a title at the top of your Queue is not
> available at a nearby center, the system automatically searches for
> the title at other distribution centers throughout our network. If the
> top Queue selections fall outside of an acceptable shipping window, we
> will ship a title that falls lower in the Queue. This process looks
> for "Available" titles 30-deep within your queue. We do this so your
> shipping times will be faster, and so there is no interruption to your
> service. On occasion, if your top selections are not available and you
> have few titles in Queue, a shipment may be skipped. Based on this
> process, we encourage our customers to keep upwards of 30-40
> "Available" titles in the Queue at all times. I hope this information
> helps, Rick. Please let me know if there is anything else I can do for
> you.
Navigation:
[Reply to this message]
|