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Posted by fawdown on 06/21/07 17:05
On Jun 19, 8:18 pm, Dave Garrett <d...@compassnet.com> wrote:
> In article <1182279551.066687.319...@d30g2000prg.googlegroups.com>,
> fawd...@excite.com says...
>
> > I have a Simpsons DVD set where one of the discs is bad. I have had
> > it too long to return to the store. I cannot find anywhere, any info
> > about contacting someone for a replacement. Does anyone know?
>
> Email foxdrop at 4icc dot com - you will have to return the entire set
> for a replacement, as they will not replace individual discs. Expect a
> turnaround time of 4-6 weeks (mine took closer to 8 weeks, but they were
> apparently temporarily out of stock of the set I needed, and they did
> expedite the shipping to me at no charge when they restocked it).
>
> Fox's website is atrocious. It would not be unreasonable to think that
> they want to make it as difficult as possible to contact their customer
> service department.
>
> Dave
I was hoping to not go that route. I haven't had the best luck with
3rd party businesses that do replacements. I can't even find a
customer service number for Fox.
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