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Posted by EVman on 07/20/07 18:43
On Thu, 19 Jul 2007 06:48:20 -0500, def456 wrote:
> Formerly the email option appeared after asking a question in the Help
> section. Now that doesn't appear anymore, only an 1-877- telephone number
> appears. Calling that number resulted in a 12 minute wait, and I didn't
> wait. Have I been blacklisted for sending too many email questions? Can you
> still get the email option to appear for contacting customer service? (I
> can't, apparently)
I doubt that it is a conspiracy on Netflix part or a problem with your
emails. You might have noticed that very many online companies are moving
from customer email to online forms for the simple reason of spam
overload. Our company switched for that reason just in self defense. The
sales department couldn't find the real customers buried in all the crap -
and that is after the spam filters blew away 99 percent of the junk.
EVM
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