mp3 player — Music MP3 — DVD MP3 AVI MP4 players codecs conversion help

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I just purchased two RCA mp3 players one for myself and one for my wife
they are 8mb. I wanted to transfer some of my most favorite music from
my cd library to enjoy on the go. I have had no luck in transfering any
music can anyone help. When I Called RCA up and asked for help they told
me that there are safeguards built in the CD's you buy to keep a person
from doing what I want to do. is this true
Thank You
Joe a somewhat confused Baby boomer